For some reason, all of a sudden my CD Disk Drives are not working. I checked into My Computer in the hardware section, and it says Device manager has found errors with both drives D:\ And E:\. The Error code is Code 39. It says the best way to do it is uninstall and reinstall the driver but im afraid to uninstall the driver because it might not re install.

The full error info:


Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)

Click Troubleshoot to start the troubleshooter for this device.

Other Info:

I also defragged my hard drive, scanned for viruses and malware, checked all the other hardware (which they were all fine, except for those 2 disk drives) but no explanation.

Driver Names:

Drive D:\ - SAMSUNG CD-ROM SC-148C (Came with computer)

Drive E:\ - SONY CD-RW CRX320E (Replaced disk drive)

what did u do which led up to this?

try clearing BIOS some tme that works

I had the same exact error about 3 weeks ago after uninstalling a program and i tried everything and could not get them back.they were showing up in the bios but not in windows.i reinstalled the drivers and that didnt work either.I wound up reformatting and reinstalling the operating system which was overdue and all is well.I used norton ghost this time and have a image of my drive so i could restore in minutes.

Had the same problem manifest itself today, i was on the point of giving up the search for drivers and reinstalling windows as nothing seemd to work, when i thought i'd give Microsoft product help a try. Seems this is problem usually appears after one uninstalls a software that has cd burning capabilities.

Here's the link :

http://support.microsoft.com/default.aspx?...5BLN%5D;q314060

Follow the instructions posted there, be carefull what you delete, you might wanna export the registry key first to have backup so that you do not wind up screwing the registry more

In case the link doesnt work this is a copy of that page. An option to reinstalling the operating program, hope it helps.

[QUOTE]

CD-ROM access is missing and messages cite error Code 31, Code 32, Code 19, Code 39, or Code 41 after you remove Easy CD Creator in Windows XP
View products that this article applies to.
Article ID : 314060
Last Review : August 3, 2005
Revision : 1.6
This article was previously published under Q314060
Important This article contains information about how to modify the registry. Make sure to back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:
256986 (http://support.microsoft.com/kb/256986/) Description of the Microsoft Windows registry


For a Microsoft Windows 2000 version of this article, see 270008 (http://support.microsoft.com/kb/270008/).
SYMPTOMS
After you remove either compact disc (CD) recording software or other software from your computer, your computer may exhibit the following behavior: • In My Computer, there is no access to your CD-ROMs.
• In Device Manager, the following error message appears in connection with any CD-ROM device that is part of your computer system:
The device is not working properly because Windows cannot load the drivers required for this device (Code 31).
• Device Manager displays the following error message:
A driver for this device was not required, and has been disabled (Code 32 or Code 31).
You may also receive an error Code 39 message that indicates that the driver is corrupted.


• Device Manager displays the following error Code 19 message, which means that the registry returned some unknown result:
Your registry might be corrupted. (Code 19)
• You may also receive the following error message:
Windows successfully loaded the device driver for this hardware but cannot find the hardware device. (Code 41)

RESOLUTION
Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall your operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.
To resolve this behavior, follow these steps: 1. Start Registry Editor (Regedt32.exe).
2. Locate the UpperFilters value under the following key in the registry:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
3. On the Edit menu, click Delete, and then click OK.
4. Locate the LowerFilters value under the same key in the registry:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
5. On the Edit menu, click Delete, and then click OK.
6. Quit Registry Editor.NOTE: After you remove the Upperfilters value and the Lowerfilters value, if you notice lost functionality in a particular program, such as CD recording software, you may need to reinstall that software. If the problem recurs, consult with the software vendor for assistance.


7. Restart your computer.

STATUS
This is a known issue that can occur when you remove Easy CD Creator version 5.01 or earlier or DirectCD version 3.01c or earlier. This issue may also occur with Easy CD Creator version 5.01 and with DirectCD 3.01d or later.
MORE INFORMATION
There may be other third-party CD-writing software products that exhibit similar behavior. Some or all of the troubleshooting steps in this article might apply if such a product also adds entries under the UpperFilters or LowerFilters value in the registry, either by adding its own filter drivers or by removing the registry keys and values outlined in this article that begin with:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
WARNING: Make sure that you perform a backup of your registry before making any changes. The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

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APPLIES TO
• Microsoft Windows XP Home Edition
• Microsoft Windows XP Professional

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